Monthly Archives: October 2015

As a Moderator – More of Rapport

In my own experience, when I become overly focused on the mechanics of moderating (i.e., following techniques by the book, etc.), my moderating has suffered.  Going into various techniques (e.g., laddering) can help in getting questions answered or getting better answers.  A skilled moderator will know when to go down that path and when not… Read more »

As a Moderator – Do the Discussion Guide

Do the discussion guide.  In the moderator’s quest to impress their clients, to uncover key insights, he/she might become overly complicated in their moderation.  This can have some unintended consequences.  If the moderator makes sure that the questions are at least addressed, then he/she has done their job.  Perhaps only the bare minimum, but they… Read more »